Our Customer Care center is focused on providing our customers and channel partners with excellent customer service and support. Our team is available via phone, email and the web (through our Customer Portal), so you are able to get the help you need, when and how you need it.

CoreDial Customer Care includes:

Case Management
Search our solutions database, and if you cannot find the answer to your question, submit a web ticket or "case", and a CoreDial agent will respond promptly with the information you need.

Solutions Management
As we solve problems for customers, our Customer Care Agents constantly update our solutions database. That way, you can search the knowledgebase and find answers quickly and efficiently.

Escalation Procedures
CoreDial has defined escalation procedures to make certain that each support case is resolved quickly and accurately, and to the customer's satisfaction. Based on time and type of case, we escalate calls from initial call or online submission, to final resolution and customer acceptance.