CoreNexa™ Contact Center & IVR

CoreNexa-Contact Center dashboard - CC Console

Customizable Dashboards

With Contact Center, agents and managers can display all the important information they need on a single screen, before the moment of interaction even begins.

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Automatic Call Distribution

Managers can use Contact Center’s drag-and-drop queues to quickly assign personnel as needed to address spikes in volume, reducing call time and increasing effectiveness.

A Contact Center Built for Business of Any Size

Omni-channel Customer Engagement

CoreNexa Contact Center provides a complete customer engagement solution perfect for the unique needs of SMBs all the way through large enterprises and advanced deployments.

CAPITALIZE ON CCaaS OPPORTUNITIES

Capture More of the Contact Center Market

Delight customers, increase First Call Resolutions with our CCaaS solutions including Contact Center, Interactive Voice Response and Workforce Management.

If you're not offering Contact Center solutions to your customers, you need to be because your competitors are trying to win that business. CoreNexa gives you a comprehensive suite of Contact Center as a Service offerings to satisfy and exceed the demands of your customers' fast-evolving customer engagement needs.

Delivering exceptional customer experience is more important than ever before. CoreNexa Contact Center's flexible deployment options give Partners instant ways to expand their addressable market and capitalize on CCaaS customers and revenue.

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Create Better Customer Experiences

Interactive Voice Response Systems

Our versatile IVR systems are built to provide organizations with access to cloud-based applications that can integrate with any phone system and database to offer real-time interaction for simple or complex customer service inquiries.

Offer the ability to provide inbound and outbound capabilities that automate a business' customer engagement tasks and enable 24/7 self-service capabilities through database-driven, touch-tone applications.

For any business with a goal of delivering exceptional customer experiences, IVR can be sold bundled with Contact Center, or deployed as a standalone solution.

No Spreadsheets Required

Workforce Management

CoreNexa WFM puts all of the scheduling, forecasting, and adherence tools managers need in one place, so they can focus more on what matters: giving their team the intelligent, data-driven support and coaching they need to reduce costs and deliver an outstanding experience for the customer.

With CoreNexa WFM built right into Contact Center, it can be immediately activated and installed — no additional software required.

CoreDial: CoreNexa workforce management

a complete customer engagement solution

Ideal for Businesses of any Size

Automated Call Distribution

Managers can use Contact Center’s drag-and-drop queues to quickly assign personnel as needed to address spikes in volume, reducing call time and increasing effectiveness.

 

Outbound Call Control

Contact Center’s sophisticated dialing software can automate contact based on information stored in a CRM, and even distinguish between voice and answering machine.

Call Recording

Call tagging, recording, and reporting are key abilities for optimal operations. Easy search and selection of call records in the recording system greatly reduces the administrative lift required to audit pre-recorded calls.

Customizable Charts & Dashboards

With Contact Center Charts, admins can create jam-packed visual dashboards with data pulled from Contact Center. Agents and managers can view these dashboards at any time, all on a single screen — giving them the essential info they need to deliver an outstanding customer experience.

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Detailed Analytics & Reporting

Agents and managers alike can utilize CoreNexa Contact Center’s detailed reporting functionality to measure call abandonment, First Call Resolution, and customer satisfaction, increasing effectiveness and accountability.

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Our customers are very happy with CoreDial’s reliability of service. They’re by far the best Partner we’ve worked with.

– Greg S., CoreDial Partner

CoreNexa Contact Center

Frequently Asked Questions

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Who can use Contact Center?

Our CC solution is for organizations that want to manage, monitor, and enhance the customer engagement experience. The CC platform offers powerful call routing tools, voice to text, chat capabilities, customizable dashboards, and detailed reporting. All of these CC solutions are important to the survival and growth of your organization as it engages with its customers. Our CC platform helps you create an easy-to-setup, manage, and scale contact center.

What is a "Customer Engagement Center"?

The term “Customer Engagement Center” is a name used to describe contact centers that are utilizing more advanced customer service interaction methods like bots, Al, and apps. A “Customer Engagement Solution” is the platform that your Contact Center utilizes for omni-channel customer service communication and management.

What is CoreNexa Contact Center?

CoreNexa Contact Center (CC), is an evolution of call center functionalities. With CoreNexa Contact Center, businesses can provide exceptional customer experiences simply by offering the digital communication options that are rapidly growing in use and favor: Live chat, SMS (text), email and social media.

How does Contact Center work?

Our Contact Center platform can integrate with multiple call controls or with any hosted or on-premise PBX that supports SIP trunking. Contact Center’s Automated Call Distribution (ACD) engine routes and manages inbound and outbound media. This ensures that a call, email, chat, or text is routed to the proper agent based on queue and skillset management.

Is Contact Center customizable to the business?

Yes! Our Contact Center platform offers several styles of interactive dashboards that display important performance data in real-time including calls in queue, service levels, agent details, alerts, and warnings. It offers more than 50 types of reports including queue, agent, and media performance. Reports are also available on your organization’s IVR data and customer service survey results.

The platform & business model that redefined
how the Channel succeeds with cloud communications.

CoreNexa Platform

Instantly transform employee productivity and engagement. A fully-loaded, all-in-one platform that combines high-quality voice & video with all the tools employees need to communicate and collaborate whether working remotely or in the office.

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Voice, Video, Messaging & Collaboration

Contact Center & IVR

Automation Manager

Private Label Business Model

With CoreNexa CC & IVR

Our Partners Earn 2-3x More Revenue Per Deal

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Choose the day and time that works best for you to experience a live demo.

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Become a Partner

Join the Channel Program Named Leader in Partner Value by Frost & Sullivan.

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DISCOVER INSIGHTS FROM ONE OF CRN'S

“COOLEST CLOUD COMPANY”

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