Send Professional Text Messages to Customers and Colleagues
Professional Text Messaging: An Essential Communication Channel for the Modern Workforce
More than ever before, customers are choosing to interact with businesses via text message — and employees are often responding to those texts via a personal number. With CoreNexa SMS, employees can quickly and easily connect with customers on whatever channel they prefer via our proven Unified Communications platform, all from a business number that protects their personal information.
CoreNexa SMS Features and Functionality
With CoreNexa SMS, users can send 1-to-1 or group professional text messages (including images, video, and documents!) to colleagues and customers via CoreNexa UC — all through a business number, an essential tool for protecting personal information and presenting a professional appearance when it comes to SMS customer service. And because a user’s message history remains accessible, important communications remain available even in the event that an employee leaves the company.
Phone numbers displayed in CoreNexa UC are automatically replaced with known contact names within SMS conversations.
Click-to-Dial Within Messages
Users can start a voice call with the participants of a conversation within the SMS message screen.
Name 1-to-1 / Group Conversations
For easy identification, users can label their 1-to-1 or group conversations.
Create New/Add to Existing Contact from within a Conversation
Unrecognized numbers can be quickly added to a user’s contact list.
Messages can be searched by name, phone number, or conversation title.
Leave a Conversation
Users can choose to opt-out of or mute a conversation at any time.
Any number may be enabled for CoreNexa SMS within CoreNexa Account Manager, regardless of that number’s voice/data carrier.
Detailed Message View
Individual messages are displayed with timestamps, message history, participant lists, delivery receipts and new message line indicators.
Get Our Guide to Learn Why More and More Businesses are Leveraging SMS to Elevate Business Communication and Customer Experiences.
Benefits of Professional Text Messaging
CoreNexa SMS enables coworkers — especially virtual or remote employees — to remain connected to customers from virtually anywhere, increasing flexibility and efficiency within their organization. And should the employee leave the company, their communications remain routed to the company through their business phone number.
Your customers’ lives are busier than ever, and expectations for fast responses and quick turnaround times are rapidly increasing. CoreNexa SMS addresses the demand for instant customer service, and allows customers to engage with the business through their preferred channel — whether that means via a voice call or text message.
Can I send group text messages?
Yes, you can add up to 9 additional participants to an SMS conversation.
Does CoreNexa SMS support MMS?
Yes, you can send images, video, and documents through CoreNexa SMS.
How do I know if my message was delivered?
Upon sending a message, a Delivered or Failed message will display underneath.
How do I receive a text?
Simply hand out your number and you can start receiving texts within CoreNexa UC.
Will I receive notifications for a new incoming text?
While in CoreNexa UC, you will receive in-app notifications, browser notifications and unread message counts.
Does CoreNexa SMS support emoji?
Yes, while typing a message, click the smiley face emoji, and you can insert an emoji.