Customers can call into an inbound IVR phone system and quickly get test results, prescription status updates, and more. And using an outbound IVR system, healthcare businesses can send out automated appointment reminders, customer satisfaction surveys, and welfare check-ins without taxing front desk staff.
Government and Public Sector
Inbound IVR solutions can be implemented to enable DMV renewals and property tax payments by phone, reducing customer volume and wait times at physical locations. Meanwhile, outbound IVR software can send out jury duty reminders, automated background checks, and other essential updates as needed.
Insurance and Financial
Financial institutions can automate day-to-day customer tasks like credit card authorizations, loan payments, and account inquiries with inbound and outbound IVR software — meaning agents are free to focus on confidential, sensitive, or personalized customer needs.
By enabling customers to place and track orders, authorize payments, and enter credit card information, and inquire about shipment and membership status over the phone with IVR systems, retail businesses can deliver a better customer experience while reducing daily volume for their agents.