Privacy Policy


Last updated June 3, 2021

CoreDial, LLC and CoreNexa, LLC and their subsidiaries, affiliates and parent companies (“CoreNexa,” “CoreDial”, “we,” “us,” and “our”) know you care about your privacy and the protection of your personal information.

This Privacy Policy explains the privacy practices for Websites and any services or products provided by us including our mobile application or app. By using the Websites or such services or products, you consent to the collection and use of your information by us in accordance with this Privacy Policy.  This Policy Privacy also serves as the notice that we are required to provide customers regarding our collection and use of network related information, called Customer Proprietary Network Information (“CPNI”), that we obtain based on our provision of services to you.

 

WHEN THIS PRIVACY POLICY APPLIES.  This Privacy Policy applies to CPNI and other information we collect when you use our products, features, content, voice, phone, communications, networks, services and platforms, including our “Websites” (https://www.coredial.com/ and https://www.corenexa.com/) and our mobile applications or apps. This Privacy Policy also applies to other CoreNexa and CoreDial branded products and services that link to it.  We will refer to these as the “Services” in this Privacy Policy. This Privacy Policy also applies to information we may collect about you from third parties.

 

This Privacy Policy includes an explanation of:

  • the categories of personally identifiable information about you that may be collected and how the information is used;

  • how we collect and use non-personally identifiable information about your use of the Websites;

  • the categories of persons or entities with whom the information may be shared;

  • the choices that are available to you regarding collection, use, and distribution of the information;

  • how you can opt in or out of our promotional emails;

  • the kind of security procedures that are in place to protect the loss, misuse or alteration of information;

  • how you can review and request changes to the information;

  • how we notify visitors and users of our Websites of changes to this Privacy Policy; and

  • the privacy practices that apply to subscribers to our Services.

 

If you reside in the EU or California, there are additional provisions that apply to you, including with respect to the transfer of data to the United States or other jurisdictions.  Please see below under “V. Additional Special Provisions Based on Customer Location.” 

 

This Privacy Policy also  describes the limitations imposed on our collection and disclosure of personally identifiable information (defined below) about subscribers, the nature of personally identifiable information and CPNI (defined below) we collect, how we use that information, when and why we may disclose that information and to whom, how long we maintain that information, how you can access your personally identifiable information and CPNI, how you can set preferences and opt out of certain uses of that information, and your rights under law and this Privacy Policy concerning your personally identifiable information and CPNI. Please read the entire Privacy Policy to understand our privacy policies and practices.

 

Why is CoreDial providing this privacy notice to me?

As a subscriber of our Services, you are entitled to certain privacy protections under Section 222 of the Communications Act of 1934, as amended, (the "Communications Act") and the FCC's rules (47 C.F.R. § 64.2001 – 64.2011), and we are required to provide you a notice of those protections. Your personal information may also be protected by certain other privacy laws or regulations.

This Privacy Policy describes what information we obtain, how we protect it, and how it may be used. If you are a customer of our phone services, you have the right, and we have a duty, under the Communications Act and applicable state law, to protect the confidentiality of CPNI. We explain below under "How do I give or withhold my approval to use CPNI to market additional products and services to me?" how you can approve our use of CPNI or withdraw your approval.

In an attempt to provide you with increased value, we may include third party links on our Websites. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Websites and welcome any feedback about these linked sites (including if a specific link does not work).

 

 

I. Collection


What kind of information is covered by this Privacy Policy?

This Privacy Policy applies to personally identifiable information and individually identifiable CPNI or other personal information that you provide to us or that we collect pursuant to this Privacy Policy during or related to the provision of certain services to you.

Personally identifiable information is information that identifies a particular person ("PII"); it does not include de-identified, anonymous, or aggregate data that does not identify a particular person or persons.

The following information is considered CPNI:

  • information about the quantity, technical configuration, type, destination, location, and amount of your use of the phone services that is made available to us solely by virtue of our provider-customer relationship; and
  • information contained on your telephone bill concerning the type of phone services and features you receive.

What kind of PII do we collect?

We collect information from you at several different points when you request, turn on, and use our Services under an account we create for you. Some of this information is PII, but much of it is not. To provide reliable, high quality service to you, we keep regular business records containing information about you that may constitute PII. These account records include the following contact information:

  • your name;
  • service address;
  • billing address;
  • e-mail address; and
  • telephone number.

For the avoidance of doubt, we will not upload your device contacts to our app server without express consent and only on an individual basis.

With respect to phone services, examples of CPNI include information typically available from telephone-related details on your monthly bill:

  • location of service;
  • technical configuration of service;
  • type of service;
  • quantity of service;
  • amount of use of service; and
  • calling patterns (for example the telephone numbers you call or that call you and the duration of the calls).

 

CPNI does not include your name, address, and telephone number, because the Communications Act classifies that information as "subscriber list information" which is not subject to the protections applicable to CPNI. However, that information is also subject to certain protections as described below under "To whom may we disclose PII?"

We also collect and maintain certain other information about your account. For example, this information may include:

  • your account number;
  • billing, payment, and deposit history;
  • additional service information;
  • customer correspondence and communications records;
  • maintenance and complaint information;
  • the device identifiers and network addresses of equipment used with your account, including device model and OS version; and
  • additional information about the service options you have chosen.

Some of our services permit you to establish secondary accounts, and if you do so we collect similar information to establish and service the secondary accounts. During the initial provisioning of our services, and during any subsequent changes or updates to our services, we may collect technical information about your computer hardware and software, telephones, other service-related devices, automation devices, and customization settings and preferences.

 

How do we collect information?

We collect CPNI and PII or other information from you in several ways.  We may collect information directly from you, for example when you open an account with us or interact with our customer service representatives or the account representative assigned to your account.  We may also collect information that you provide when interacting with us on our social media pages, message boards or other forums, including your username or comments as well as information you may publicly share about us.

We may also collect information when you use or interact with our Services such as voice commands and audio recordings made through voice activated devices, geolocation information, IP addresses, device identifiers, network equipment addresses when devices connect to the Services, and device and activity information including what you search and how long you use our Websites and applications.

Finally, we may obtain information from our partners that resell our services or from other third parties such as credit reporting agencies, government entity public records, social networks and online advertising agencies who may share information about the marketing and advertisements you may have seen or clicked on.

 

 

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. Please review our Cookie Policy [KA1] for more information about cookies and other technologies.

 
 

II. Use


How do we use PII and CPNI?

The Communications Act applies to CPNI related to our regulated phone services, and certain orders of the FCC apply the CPNI rules to our interconnected voice over Internet protocol communications ("VoIP") services.

The Communications Act authorizes us to use, disclose, or permit access to individually identifiable CPNI in our provision of:

  • the telecommunications services from which this information is derived; or
  • services necessary to, or used in, the provision of these services, including the publishing of directories.

The Communications Act prohibits us from using CPNI for any purposes other than those listed above except as permitted or required by law or with your approval.

We collect, maintain, and use PII and CPNI as permitted by the Communications Act and other applicable laws. We use this information primarily to conduct business activities related to providing you with our Services, and to help us detect theft of Service.

Generally speaking, we use PII in connection with:

  • billing and invoicing;
  • administration;
  • surveys;
  • collection of fees and charges;
  • marketing;
  • service delivery and customization;
  • maintenance and operations;
  • technical support;
  • hardware and software upgrades; and fraud prevention.

 

More specifically, we also use PII to:

  • install, configure, operate, provide, support, and maintain our cloud services and other services;
  • confirm you are receiving the level(s) of service requested and are properly billed;
  • identify you when changes are made to your account or services;
  • make you aware of new products or services that may be of interest to you;
  • understand the use of, and identify improvements to, our services;
  • detect unauthorized reception, use, or abuse of our services;
  • determine whether there are violations of any applicable policies and terms of service;
  • manage the network supporting our services;
  • configure and update service-related devices; and
  • comply with law.

 

 We may also use, disclose, and permit access to CPNI obtained from our customers, either directly or indirectly, to:

  • initiate, render, bill, and collect for telecommunications services;
  • protect our rights and property, and protect our users of these services and other carriers from fraudulent, abusive, or unlawful use of, or subscription to, these services; and
  • to provide call location information concerning the user of a commercial mobile phone service.

 

We may not use CPNI to market products and services to you other than enhancements to services you already have without your approval in accordance with our policies described below.

We transmit, and may collect and store for a period of time, PII and non-PII about you when you use our phone services to:

  • send and receive email, video mail, and instant messages;
  • transfer and share files;
  • make files accessible;
  • visit websites;
  • place or receive calls;
  • leave and receive voicemail messages;
  • use the applicable communications center or voice center;
  • establish custom settings or preferences;
  • communicate with us for support; or
  • otherwise use the services and their features.

 

How do we use PII and CPNI in connection with other types of information?

We associate activity data with particular phone devices, and other supported devices so that we know where to deliver the services and how to troubleshoot them. In general, we use de-identified and aggregate activity information to understand better how our customers use our products and services so that we can improve them, including by delivering more relevant content and advertising. We may try to determine how well our products and services deliver value to our customers. As discussed below, we may also combine activity data with other non-personally identifying demographic and similar information from our business records.

We may use this information to improve and communicate with you about our own products and services. When we do this, we do not share your PII, unless you provide your express consent.

We may also combine PII, which we collect as described in this Privacy Policy as part of our regular business records, with PII obtained from third parties for the purpose of creating an enhanced database or business records. We may use this database and these business records in marketing and other activities related to our services. We also maintain records of research concerning subscriber satisfaction and viewing habits, which are obtained from subscriber interviews, questionnaires, surveys or panels.

 
 

III. Disclosure and Protection of PII


With whom do we share information?

We may share PII, CPNI or other information we collect with various entities, consistent with legal requirements, as applicable, regarding consent.

  • The CoreNexa and CoreDial Family of Businesses: We may share the personal information we collect about you with separate CoreNexa or CoreDial companies for purposes of offering additional services consistent with legal requirements.
  • Account Owners and Other Authorized Users: We may share information about a customer’s account and use of a Service to the primary account owner following appropriate authentication. The primary account owner may also allow others to see information on the account.
  • Social Media Companies: You may interact with parts of the Services that cause information to be published to your social networks. For example, you may click on a Facebook “like” button, which publishes to your Facebook account that you “like” one of the Services. On those parts of our websites with social network functionality, a social network may be able to collect information about you. For example, if a page contains a Facebook “like” button, Facebook may be able to collect data about your visit to that page, even if you do not click on the “like” button. To control this sharing of information, please review the privacy policy of the relevant social network and/or sign out of it before you use the Services.
  • Online Advertising Partners:  We may use cookies to deliver personalized advertising to you when you visit other websites, including advertising based on the products and services you viewed on the Services.  We also allow our partners, including advertisers and service providers, to use cookies and similar tracking technologies when you use the Services. To learn more about our use of cookies, please review our Cookie Policy.
  • Third Parties: We do not sell, and have never sold, information that identifies who you are to anyone. Sometimes, you may ask us to share information that personally identifies you with another company. In that instance, we will make sure you give us clear direction about what you want us to share and with whom, before we share that information.
  • Service Providers: To provide and support the Services, sometimes we use other companies as service providers to transmit, collect, process, or store information for us. We require these service providers to treat the information we share with them as confidential and to use it only for providing their services to us. These include:
    • Billing and collection providers, such as payment processors and organizations that assist us in assessing your credit and payment status;
    • Professional services providers, such as firms that provide consultative services, assist with improving our programming, provide legal services, or supply project-based resources and assistance;
    • Analytics services, including entities that analyze traffic to and on our websites, analyze how the Services are used, and assist with identifying and communicating with potential customers;
    • Marketing, advertising, and sales entities that assist us in creating and executing marketing and advertising programs, including printing, mailing, and electronic communications services;
    • Security providers, such as entities that assist with security incident verification and response, service notifications, fraud prevention, identity management, and authentication;
    • Information technology providers, such as entities that assist with website design, hosting, and maintenance, data and software storage, and network operations; and
    • Customer service support, including services related to our call centers, installation, maintenance, and repair services.
  • Potential Purchasers of our Business: If we enter into a potential or actual merger, acquisition, or sale of all or a portion of our assets, then information about you and your subscription will, in most cases, be shared or transferred as part of the transaction. This includes information that personally identifies you.

 

We may disclose your name, telephone number or address in Caller ID, to public safety officials, or providers directory assistance.

We may disclose your name, telephone number(s) or address  in connection with features and services such as Caller ID, 911/E911, and directory services as follows:

  • We may transmit your name and/or telephone number to be displayed on a Caller ID device unless you have elected to block such information. Please note that Caller ID blocking may not prevent the display of your name and/or telephone number when you dial certain business or emergency numbers, 911, 900 numbers, or toll-free 800, 888, 877, 866 or 855 numbers.
  • We may provide your name, address, and telephone number to public safety authorities and their vendors for inclusion in E911 databases and records, inclusion in "reverse 911" systems, or to troubleshoot 911/E911 record errors.
  • We may also make subscriber names, addresses, and telephone numbers available, or cause such subscriber information to be made available, through directory assistance operators.

 

We may disclose your information to government agencies, to private parties consistent with legal process, or in response of traceback requests.

We make every reasonable effort to protect your privacy as described in this Privacy Policy. Nevertheless, we may be required by law to disclose PII or individually identifiable CPNI about you. These disclosures may be made with or without your consent, and with or without notice, in compliance with the terms of valid legal process such as a subpoena, court order, or search warrant.

For subscribers to our communication and phone services, we may be required to disclose PII and individually identifiable CPNI to a private third party in response to a court order, and, if so, we are required to notify the subscriber of the court order. We may also be required to disclose PII and individually identifiable CPNI about subscribers to a government entity in response to a subpoena, court order, or search warrant, for example. We are usually prohibited from notifying the subscriber of any disclosure of PII to a government entity by the terms of the subpoena, court order, or search warrant.

The FCC has recently selected USTelecom as the single industry consortium to conduct traceback efforts to identify suspected sources of illegal robocalls. We may be asked by the consortium to identify the entities that originate or send us suspected illegal robocalls. We intend to cooperate with such requests by identifying to the consortium entities that send us the suspected illegal calls for which the consortium is seeking traceback information.

 

How do we protect PII?

We follow industry-standard practices to take such actions as are necessary to prevent unauthorized access to PII by a person other than the subscriber or us. However, we cannot guarantee that these practices will prevent every unauthorized attempt to access, use, or disclose PII.

 

How long do we maintain PII?

We maintain PII about you in our regular business records while you are a subscriber to our Services. We also maintain this information for a period of time after you are no longer a subscriber if the information is necessary for the purposes for which it was collected or to satisfy legal requirements. These purposes typically include business, legal, or tax purposes. If these purposes no longer apply, we will destroy, de-identify, or anonymize the information according to our internal policies and procedures.

 
 

IV. Customer Access, Rectification, Deletion, and Choice


How can I see my PII or CPNI and correct it, if necessary?

You may examine and correct, if necessary, the PII regarding you that is collected and maintained by us in our regular business records. In most cases, the PII contained in these records consists solely of billing and account information. We will correct our records if you make a reasonable showing that any of the PII we have collected about you is inaccurate. Please contact us at privacy@coredial.com for assistance.

You may also examine the records containing your PII at our office upon reasonable prior notice to us and during our regular business hours. If you wish to examine these records, please contact us by mail or telephone at 215-297-4400, giving us a reasonable period of time to locate and, if necessary, prepare the information for review, and to arrange an appointment. You will only be permitted to examine records that contain PII about your account and no other account.

If you make an affirmative, written request for a copy of your CPNI, we will disclose the relevant information we have to you at your account address of record, or to any person authorized by you, if we reasonably believe the request is valid. However, subscribers to our phone services should be aware that we generally do not provide them with records of any inbound or outbound calls or other records that we don’t furnish in the ordinary course of business (for example, as part of a bill) or which are available only from our archives, without valid legal process such as a court order. In addition, we cannot correct any errors in customer names, addresses, or telephone numbers appearing in, or omitted from, our or our vendors’ directory lists until the next available publication of those directory lists. Further, we may have no control over information appearing in the directory lists or directory assistance services of directory publishers or directory assistance providers that are not owned by us.

We reserve the right to charge you for the reasonable cost of retrieving and photocopying any documents that you request.

 

How can I request deletion of my information?

In certain circumstances, you have the right to request deletion of your PII or CPNI. To exercise such a request please contact us as explained below under “How do I contact CoreDial?”.

 

How do I give or withhold my approval to use CPNI to market additional products and services to me?

From time to time we may use the CPNI information we have on file to provide you with information about our communications-related products and services or special promotions. Such use of CPNI may enhance our ability to offer products and services tailored to your specific needs. In addition, we also offer various other services that are not related to the services to which you subscribe. Under the CPNI rules, some of those services may be considered to be non-communications related products and services. Therefore, you may be asked during a telephone call with one of our representatives for your oral consent to use your CPNI for the purpose of providing you with an offer for communications related or non-communications related products and services. If you provide your oral consent for us to do so, we may use your CPNI only for the duration of that telephone call to offer you additional services.

If you deny or restrict your approval for us to use your CPNI, you will suffer no effect, now or in the future, on how we provide any services to which you subscribe. Any denial or restriction of your approval remains valid until your services are discontinued or you affirmatively revoke or limit such restriction or denial.

 

How do I place myself on your "do not call" and "do not mail" lists?

You may contact us at 215-297-4400 to ask us to put your name on our internal company "do not call" and "do not mail" lists so that you do not receive marketing or promotional telephone calls or postal mail from us or made at our request. You also have the right to prohibit or limit disclosure of your PII for "mailing list" or other purposes as described above in this Privacy Policy by contacting us at 215-297-4400.

If you prefer to contact us in writing instead of by telephone, you may send a written request to the address listed below under "How do I contact CoreDial?" Be sure to include your name and address, your account number, and a daytime telephone number where you can be reached in the event we have any questions about your request. The person who is identified in our billing records as the subscriber should sign the written request. If you have a joint account, a request by one party will apply to the entire account. If you have multiple accounts, your notice must separately identify each account covered by the request.

 

How do I manage e-mail communications that you may send to me?

We may send a welcome email and sometimes other information to new partners or subscribers to our services (including each new secondary account holder, where applicable). We may also send service-related announcements to our subscribers from time to time. For example, we may send you an email announcement about a pricing change, a change in operating policies,  service maintenance, or new features of one or more of the services you receive from us. You may not opt-out of these service-related communications. If you fail to check your primary email address for service-related announcements, you may miss important information about our services, including legal notices, for example.

We reserve the right to send you promotional or commercial email as permitted by applicable law. For example, if you reside in the EU, we will only send you promotional or commercial email if you provide your express, opt-in consent. You can manage the promotional or commercial emails we may send to you by contacting us at https://www.coredial.com/contact.

 

What can I do if I think my privacy rights have been violated?

If you believe that you have been aggrieved by any act of ours in violation of applicable laws, we encourage you to contact us directly as described below in "How do I contact CoreDial?" to resolve your question or concern.

To the extent you believe we have not addressed your concerns or otherwise choose to do so, you have the right to lodge a complaint with a supervisory authority in the country where you reside and/or the United States. You may contact the US Federal Trade Commission regarding your concerns. For more information, please see https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc. If you reside in the European Union, you can also get more information by contacting the EU Data Protection Supervisor, please see https://edps.europa.eu/data-protection/our-role-supervisor/complaints_en

 

Will you notify me if you change this Privacy Policy?

As required by the Communications Act, we will provide you with a copy of this Privacy Policy at the time we enter into an agreement to provide any cloud service or other service to you or as otherwise permitted by law. You can review the most recent version of this Privacy Policy by going to https://www.coredial.com/privacy-policy.

We may modify this Privacy Policy at any time. We will notify you of any material changes through written, electronic, or other means of notification and as otherwise permitted by law. If you find the changes to this Privacy Policy unacceptable, you have the right to cancel your Service. If you continue to use the Service following notice of the changes, we will deem that to be your acceptance of and consent to the changes in the revised Privacy Policy. This includes your consent for any PII that we may collect and use starting on the effective date of the revised Privacy Policy, as well as for any PII that we have collected prior to the effective date of the revised Privacy Policy.

 

How do I contact CoreDial?

If you have any questions or suggestions regarding this Privacy Policy, or wish to contact us about your personal information, please reach us as follows:

Phone: 215-297-4400

Website: https://www.coredial.com/contact

Mail: CoreDial, LLC

Attn: Legal Department - Customer Privacy Notice

751 Arbor Way 

Arbor Crest I, Suite 150

Blue Bell, PA 19422

 

 
 

V. Additional Special Provisions Based on Customer Location


California Privacy Rights.

Under the California Consumer Privacy Act (“CCPA”), California residents have certain rights regarding the personal information that businesses have about them.  This includes the rights to request access or deletion of your personal information, as well as the right to direct a business to stop selling your personal information.

Right to Notice: You have the right to be properly notified of the following:

  • Personal Information We Collect:  Please review the section of this Privacy Policy titled What kind of PII do we collect for more information about the personal information we collected about you in the past 12 months. 
  • Why We Collect Personal Information:  Please review the section of this Privacy Policy titledHow do we use PII and CPNIfor more information on why we collect personal information about you in the past 12 months. 
  • How We Collect Personal Information: Please review the section of this Privacy Policy titledHow do we collect informationfor more information on how we collect personal information about you in the past 12 months.
  • With Whom We Share Your Personal Information: Please review the section of this Privacy Policy titledDisclosure and Protection of PIIfor more information on how we share personal information about you in the past 12 months. 

Right to Access Your Information: You have the right to request the following covering the 12 months preceding your request:

  • The specific pieces of personal information we have collected about you
  • The categories of personal information that we have collected about you
  • The categories of sources from which we collected the personal information
  • The purpose for collecting or selling the personal information
  • The categories of personal information that we have disclosed about you, the purpose for disclosing such personal information and the categories of third parties with whom we disclosed such personal information
  • The categories of personal information that we have sold about you, as well as the categories of third parties to whom we sold such personal information

If you would like to exercise your right to request access, please submit your request by calling us at (888) 471-1990 or by emailing us at privacy@coredial.com

Right to Opt-Out of Sale: While we do not sell personal information in exchange for any monetary consideration, we do share personal information for other benefits that could be deemed a “sale,” as defined by the CCPA (Cal. Civ. Code 1798.140(t)(1)). We support the CCPA and wish to provide you with control over how your personal information is collected and shared. You have the right to direct us to not sell your personal information. If you would like to exercise your right to request opt-out of sale, please click “Do Not Sell My Personal Information” or submit an email to privacy@coredial.com

Please note that we may still use aggregated and de-identified personal information that does not identify you or any individual; we may also retain information as needed to comply with legal obligations, enforce agreements, and resolve disputes.

Right to Deletion: You have the right to request that we delete any personal information about you that we have collected from you. Please note that there are exceptions where we do not have to fulfill a request to delete information, such as when the deletion of information would create problems with the completion of a transaction or compliance with a legal obligation. If you would like to exercise your right to request deletion, please submit your request by calling us at (888) 471-1990 or by emailing us at privacy@coredial.com.

Right to Non-Discrimination: We will not discriminate against you (e.g., through denying goods or services, or providing a different level or quality of goods or services) for exercising any of the rights afforded to you.

How to Exercise Your Rights:  To exercise your rights described above, please submit a verifiable consumer request to us by calling us at (888) 471-1990 or by emailing us at privacy@coredial.com.

Verifiable Consumer Requests: Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may only make a verifiable consumer request for access to your personal information twice within a 12-month period. The verifiable consumer request must: 1) provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative of that person; and 2) describe your request with sufficient detail that allows us to properly understand, evaluate and respond to it.  We cannot respond to your request to exercise your access and/or deletion rights if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. However, we do consider requests made through your password-protected account sufficiently verified when the request relates to personal information associated with that specific account. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Response Timing and Format:  We attempt to respond to a verifiable consumer request within 45 days after we receive it. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing within 45 days after we receive your initial request. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period prior to the date we receive the verifiable consumer request. The response we provide will also provide the reasons we cannot comply with a request, if applicable. For access requests, we will select a format to provide your personal information that is readily usable and should allow you to transmit the information from one entity to another entity without hindrance. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Complaints: In compliance with the CCPA, we commit to resolve complaints about your privacy and our collection or use of your personal information. California residents with inquiries or complaints regarding this Privacy Policy should first contact us at privacy@coredial.com.

California’s Shine the Light law: California residents with an established business relationship with us can request information once a year about sharing their personal information with third parties for the third parties’ direct marketing purposes.  If you’d like to request more information under the California Shine the Light law, and if you are a California resident, you can contact us at privacy@coredial.com.

DISCOVER INSIGHTS FROM ONE OF CRN'S

“Coolest Cloud Companies”

MSPs: Help Your End-Users Profit from the Coming Productivity Boom

Economists are predicting a potential productivity boom to come out of remote work — one that stands to benefit both end-users ...

Continue Reading >>

Voice-Centric SD-WAN: The New Must-Have for Hybrid Work Environments

As remote work and hybrid environments take hold, voice is poised to become ever more essential — which means leveraging SD-WAN ...

Continue Reading >>

Five Key Stats That Show Why Hybrid Workforces Are Here to Stay

Statistics show there are clear benefits of the new hybrid workforce, which will translate to increased demand for advanced ...

Continue Reading >>

How CoreDial’s ‘Want More, Give More, Get It Done’ Values Set Its Employees Up for Success

Philadelphia Inquirer business reporter Ezequiel Minaya sat down with Chief Executive Officer Alan Rihm to discuss how the ...

Continue Reading >>

Eight Things the Industry is Saying About Persistent Chat

As employees become more accustomed to online collaboration platforms, organizations have found unique advantages in using chat ...

Continue Reading >>

Infographic: The State of Remote Work… Is It Actually Working?

Check out our new infographic to get an overview of the state of remote work in 2021, and how next-gen voice, video, messaging ...

Continue Reading >>

Five Contact Center Metrics That Can Transform the Customer Experience

Let’s look at a few key metrics that can transform the customer experience, and how an advanced contact center solution can help ...

Continue Reading >>