How can I see my PII or CPNI and correct it, if necessary?
You may examine and correct, if necessary, the PII regarding you that is collected and maintained by CoreDial in our regular business records. In most cases, the PII contained in these records consists solely of billing and account information. We will correct our records if you make a reasonable showing that any of the PII we have collected about you is inaccurate.
If you have Internet access, you can view and change certain information yourself by going to https://manage.coredial.com/login and signing in with your CoreDial username and password to access the Settings tab.
You may also examine the records containing your PII at the CoreDial office upon reasonable prior notice to us and during our regular business hours. If you wish to examine these records, please contact us by mail or telephone at 215-297-4400, option 2, giving us a reasonable period of time to locate and, if necessary, prepare the information for review, and to arrange an appointment. You will only be permitted to examine records that contain PII about your account and no other account.
If you make an affirmative, written request for a copy of your CPNI, we will disclose the relevant information we have to you at your account address of record, or to any person authorized by you, if we reasonably believe the request is valid. However, subscribers to our phone services should be aware that we generally do not provide them with records of any inbound or outbound calls or other records that we don’t furnish in the ordinary course of business (for example, as part of a bill) or which are available only from our archives, without valid legal process such as a court order. In addition, we cannot correct any errors in customer names, addresses, or telephone numbers appearing in, or omitted from, our or our vendors’ directory lists until the next available publication of those directory lists. Further, we may have no control over information appearing in the directory lists or directory assistance services of directory publishers or directory assistance providers that are not owned by us.
CoreDial reserves the right to charge you for the reasonable cost of retrieving and photocopying any documents that you request.
How can I request deletion of my information?
In certain circumstances, you have the right to request deletion of your PII or CPNI. To exercise such a request please contact CoreDial as explained below under “How do I contact CoreDial?”.
How do I give or withhold my approval for CoreDial to use CPNI to market additional products and services to me?
From time to time we may like to use the CPNI information we have on file to provide you with information about our communications-related products and services or special promotions. Such use of CPNI may enhance our ability to offer products and services tailored to your specific needs. In addition, CoreDial also offers various other services that are not related to the services to which you subscribe. Under the CPNI rules, some of those services, such as CoreDial Communication Client, may be considered to be non-communications related products and services. Therefore, you may be asked during a telephone call with one of our representatives for your oral consent to CoreDial's use of your CPNI for the purpose of providing you with an offer for communications related or non-communications related products and services. If you provide your oral consent for CoreDial to do so, CoreDial may use your CPNI only for the duration of that telephone call in order to offer you additional services.
If you deny or restrict your approval for us to use your CPNI, you will suffer no effect, now or in the future, on how we provide any services to which you subscribe. Any denial or restriction of your approval remains valid until your services are discontinued or you affirmatively revoke or limit such restriction or denial.
How do I place myself on CoreDial's "do not call" and "do not mail" lists?
You may contact CoreDial at 215-297-4400 to ask us to put your name on our internal company "do not call" and "do not mail" lists so that you do not receive marketing or promotional telephone calls or postal mail from us or made at our request. You also have the right to prohibit or limit disclosure of your PII for "mailing list" or other purposes as described above in this Privacy Notice by contacting us at 215-297-4400, option 2.
If you prefer to contact CoreDial in writing instead of by telephone, you may send a written request to the address listed below under "How do I contact CoreDial?" Be sure to include your name and address, your CoreDial account number, and a daytime telephone number where you can be reached in the event we have any questions about your request. The person who is identified in our billing records as the subscriber should sign the written request. If you have a joint account, a request by one party will apply to the entire account. If you have multiple accounts, your notice must separately identify each account covered by the request.
What e-mail communications will CoreDial send to me and how do I manage them?
We may send a welcome email and sometimes other information to new partners or subscribers to our services (including each new secondary account holder, where applicable). We may also send service-related announcements to our subscribers from time to time. For example, we may send you an email announcement about a pricing change, a change in operating policies, a service maintenance, or new features of one or more of the services you receive from us. You may not opt-out of these service-related communications. If you fail to check your primary email address for service-related announcements, you may miss important information about our services, including legal notices, for example.
We reserve the right to send you promotional or commercial email as permitted by applicable law. For example, if you reside in the EU, we will only send you promotional or commercial email if you provide your express, opt-in consent. You can manage the promotional or commercial emails CoreDial may send to you by following the instructions contained in the emails or by going to the Web page located at https://manage.coredial.com/login and following the directions there.
What can I do if I think my privacy rights have been violated?
If you believe that you have been aggrieved by any act of ours in violation of applicable laws, we encourage you to contact us directly as described below in "How do I contact CoreDial?" in order to resolve your question or concern.
To the extent you believe we have not addressed your concerns or otherwise choose to do so, you have the right to lodge a complaint with a supervisory authority in the country where you reside and/or the United States. You may contact the US Federal Trade Commission regarding your concerns. For more information, please see https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc. If you reside in the European Union, you can also get more information by contacting the EU Data Protection Supervisor, please see https://edps.europa.eu/data-protection/our-role-supervisor/complaints_en
Will CoreDial notify me if it changes this Privacy Notice?
As required by the Communications Act, we will provide you with a copy of this customer Privacy Notice at the time we enter into an agreement to provide any cloud service or other service to you, and annually afterwards, or as otherwise permitted by law. You can view the most current version of this Privacy Notice by going to https://manage.coredial.com/login
We may modify this Privacy Notice at any time. We will notify you of any material changes through written, electronic, or other means and as otherwise permitted by law. If you find the changes to this Privacy Notice unacceptable, you have the right to cancel your service. If you continue to use the service following notice of the changes, we will deem that to be your acceptance of and consent to the changes in the revised Privacy Notice. This includes your consent for any PII that we may collect and use starting on the effective date of the revised Privacy Notice, as well as for any PII that we have collected prior to the effective date of the revised Privacy Notice. However, we will only deem your continued use of the service to be your acceptance of and consent to changes in the revised Privacy Notice for changes made after September 1, 2018.
How do I contact CoreDial?
If you have any questions or suggestions regarding this Privacy Notice, or wish to contact us about your personal information, please reach us as follows:
215-297-4400, option 2
Attn: Legal Department - Customer Privacy Notice
751 Arbor Way Hillcrest 1, Suite 150
Blue Bell, PA 19422