<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=182084859819092&amp;ev=PageView&amp;noscript=1">

Telecom Reseller Podcast:

“Technology and the Human Touch”

Our CEO Alan Rihm sat down with Telecom Reseller to discuss how CoreDial is helping our Partners navigate the “new normal”of COVID-19. Listen to the full podcast below.


"For Alan Rihm, CEO of CoreDial, it all begins with the most basic and most important things, making sure people are well and safe. With that basic and vital approach, Rihm is leading his team who are in turn helping their MSP customer ecosystem pivot themselves and their customers to the cloud. In this podcast, we learn how CoreDial is taking steps to first safeguard the safety of their various teams, and how the company is helping the MSPs deal with the crises. Rihm discusses the transition to a more de-centralized workforce and the rise of the distributed work model, including collaborative and productivity tools. We also learn about upcoming developments and features. Rihm updates us about the Cloud Communications Alliance (CCA) where, as a board member, he is actively working with an organization that is providing leadership in the communication market." – Source



Four Ways Cloud Communications is Driving the Future of Contact Center Technology

As more businesses reopen and the market acclimates to the “new normal,” let’s look at four ways cloud communications is changing ...

Continue Reading >>

Bringing New Value to the Contact Center With SMS

As SMS becomes more and more prevalent in everyday communications, its role in customer service has skyrocketed — which means ...

Continue Reading >>

Cloud Communications and Hybrid Work Environments: Forging the New Normal

As companies learn the lessons of 2020, hybrid workplaces consisting of both remote and on-site workers are going to be a key ...

Continue Reading >>

Elevating the Customer Experience Through Contact Center Solutions

Even in the midst of a tumultuous year, one thing is proving constant: Customer experience is still key, and contact center ...

Continue Reading >>

How Video Collaboration Solutions Can Help Businesses Deliver Value in the New Normal

Video collaboration solutions can help channel partners deliver even greater value to their customers in the “new normal” of ...

Continue Reading >>

How MSPs Can Support New Business Network Requirements With SD-WAN

As remote work grows more prevalent and more long-term, businesses need to find ways to ensure essential data and voice services ...

Continue Reading >>

How Channel Partners Can Get the Most Out of Cloud-Based Unified Communications

As the market rapidly moves towards adopting unified communications solutions long-term, channel partners need to identify ways ...

Continue Reading >>