CoreNexa™ Workforce Management (WFM)
Built-in Scheduling, Forecasting & Adherence for
CoreNexa Contact Center
What is Workforce Management?
CoreNexa WFM puts all of the scheduling, forecasting, and adherence tools managers need in one place, so they can focus more on what matters: giving their team the intelligent, data-driven support and coaching they need to reduce costs and deliver an outstanding experience for the customer.
The Features Managers Need for Effective
Contact Center Operations
Instantly Available With Zero Configuration
Many third-party WFM solutions need to be “bolted onto” a Contact Center solution, leading to additional levels of complexity and increased costs for the organization. Because CoreNexa WFM is built right into Contact Center, it can be immediately activated and installed — no additional software required.
“The common perception in the mid-tier is that WFM is too expensive and difficult to integrate. CoreDial’s strategy to create a cloud-based WFM solution compatible with its Contact Center offering is much better suited to serve the business, budgetary and technical needs of the small to mid-sized enterprise sector.”
-- Nancy Jamison, industry director at market research firm Frost & Sullivan